To our loyal customers
We’d like to take this opportunity to thank you for shopping with us and being part of our Vitamin Bounty community.
Please know that we've recently seen some shipping delays due to the effect of COVID-19. We are working along with our shipping companies to make sure your package arrives to you at a reasonable time, however shipping times may be slower than usual.
Don’t worry! Our products are still being shipped out and will make their way to you.
We are experiencing longer than normal processing times for your shipments. Please allow an extra few days for us to process and send out your order. Our team is doing everything they can, but you’ll have to bear with us and have a little extra patience as some of the orders are taking longer than usual to go out.
Below you’ll find some FAQ and what you can expect from us during the coming weeks. Be sure to check your inbox for the latest updates that come directly from us.
When is my product being shipped out?
We are doing the best we can to coordinate all shipments in a timely manner. During these unprecedented times, our shipping department is getting more requests than usual. Please allow for an extra couple of days to see an update on your shipment.
Why hasn’t my order shipped out yet?
Your order is most likely being processed at our warehouse. Our team is working hard to get all of our shipments out on time, but there may be some delays. As soon as your order ships out, we update our system and you will receive an email with tracking information once it leaves our warehouse.
How long will shipping take?
Shipping within the USA takes around 5-10 business days (but may take a little bit longer for us right now).
Shipping time for international orders will vary depending on the country.
What is my tracking number?
You can find the status of your order and tracking information by clicking the link in your order confirmation email that you should have received when you placed your order.
I placed an order online a few days ago. Is this still shipping?
Unless we send a message stating otherwise, your order is being prepared to be shipped out! If we need to confirm something about your order, we will reach out to you directly.
I have a question that isn’t covered here. How do I get in contact with you?
You can contact us directly at email@example.com
We’ll get back to you as soon as we can.