Frequently Asked Questions

What is the difference between Pro-25 and Pro-50?

The Pro-25 probiotic has 25 billion organisms per serving, whereas the Pro-50 has 50 billion organisms per serving

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like opened /used goods and custom products (such as special orders or personalized items). Please get in touch with our customer service team, if you have questions or concerns about your specific item.


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping Cost

We charge a flat fee of $9.99 for US Orders and $17.99 for International. The processing time may take 1-3 business days. We will send you a notifications of your order status.

Default Shipping Carriers

We are using FedEx as the default shipping service. However due to circumstances, Vitamin Bounty has the right to change the shipping carriers which are appropriate to the destination, product type and delivery time.

Return Shipping

Customers are responsible for returned shipping costs. Please contact Vitamin Bounty Customer Service to obtain the RMA # and instructions on returning your purchase.


Currently this website is only servicing the United States only. If you have other shipping inquiries, please contact Vitamin Bounty Customer Service

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